Technical Debt refers to the hidden costs that occur when systems are not maintained properly or when short-term solutions and workarounds are implemented instead of true solutions.
Occasionally it is necessary to incur Technical Debt in order to accomplish business objectives such as critical deadlines, however it must be cleaned up or entropy will set in and cost more money down the road.
Our team of experts will identify your organization’s Technical Debt, pay it down, and keep it cleared.
The problem with most MSPs (Managed Service Providers) is that they charge per hour for their services. This means there is literally no incentive to reduce or prevent problems, and certainly no incentive to clean up Technical Debt. In fact, some of our competitors explicitly encourage their employees to run up the clock in order to increase billable hours. No large organization with it-house IT would ever operate this way, so why are small businesses forced to tolerate such abysmal service?