The concept of Continuous Improvement can be reduced to one central idea: Getting Better, All The Time.
At Gembadesk we have built this idea into the structure of our organization, from the ground up.
This means we are never satisfied with “Good Enough”; it is never enough for us to simply fix your problem, we must understand the root cause and seek to prevent, whenever possible, further recurrences of the issue.
Our primary mechanism for Continuous Improvement is our Gemba Walks, but we also formally review and analyze every aspect of our business to identify areas for improvement.