Summary
Total Quality Management, or TQM, is a management approach in which an entire organization aims deliver value to its customers through continuous improvement and is a concept that we have incorporated into our culture at Gembadesk.
This post is the first in a series that explores TQM, it history, its role in manufacturing, and how we have incorporated it into the way we manage technology.
[Read more…] about Deming’s Management Method and Total Quality Management