With the modern proliferation of technology and software, every business, regardless of its size, now has some reliance on technology. As more pieces are added, the infrastructure becomes more complicated. It requires management and maintenance, but most small and medium-sized enterprises (SMEs) don’t have access to the same experts as large enterprises, who benefit from large in-house IT departments.
The Current Market
In order to address their IT needs, small businesses can either hire in-house staff or turn to the MSP (Managed Services Provider) market. In-house staff are expensive and cost at least $75,000 per year for a good systems administrator. The MSP market typically charges $75 to $150 per hour for their services, which introduces another problem: the incentive to quickly repair problems and prevent further problems simply does not exist because it takes money out of the MSP’s pocket. Making the problem worse, the customer often delays calling the MSP in a perceived attempt to save money until there is an emergency. This creates an IT environment that is perpetually in crisis, causing expensive down-time, frustrating users, increasing opportunity costs due to unhappy customers, and building Technical Debt.
Gembadesk has created a scalable solution that allows your small business to benefit from enterprise industry experts without the expensive price tag. We will move your organization out of crisis, pay off your Technical Debt, implement mechanisms for Continuous Improvement, and improve your overall profitability by focusing on Quality and proactive responses.